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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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j weihl

October 18, 2025

5  out of  5
rating by j weihl
"Lisa was excellent, very good customer service, highly recommend you try insurance co.for auto and homes."
We responded:
"Thank you! I'm happy to hear that Lisa provided you with excellent customer service. Your recommendation means a lot to us. If you ever need assistance with your insurance, feel free to reach out. We’re here to help!"
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Kent Muskopf

October 9, 2025

5  out of  5
rating by Kent Muskopf
"Lisa , is great to work with. Very up to date on insurance ."
We responded:
"Thank you, Kent! I'm happy to hear that Lisa provided you with such knowledgeable and up-to-date service. We appreciate your feedback and are here if you need anything else!"
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Cody Atkins

October 9, 2025

5  out of  5
rating by Cody Atkins
"Great to work with!"
We responded:
"Thank you, Cody! I'm happy you had a great experience working with us. If you ever need assistance or have questions, feel free to reach out. We’re here to help!"
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Deborah Scharf

October 8, 2025

5  out of  5
rating by Deborah Scharf
"Great in office customer service! Friendly, informative and definitely helpful!"
We responded:
"Thank you, Deborah! I'm happy you found our in-office service friendly and informative. We always aim to be helpful and supportive. Let us know if there's anything else we can assist you with!"
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Brian Killingsworth

October 6, 2025

5  out of  5
rating by Brian Killingsworth
"We were shopping for car insurance and we weren’t having much luck finding insurance cheaper than what we were already paying. We lucked out and Stacy and her team got us cheaper insurance, saving us around $60."
We responded:
"Thank you, Brian! I'm happy to hear that our team was able to help you find a more affordable insurance option. It's great to know we could save you some money. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Steven Pena

October 4, 2025

5  out of  5
rating by Steven Pena
"Update car insurance, excellent people very helpful, professional and always there to help at a calls notice. Thank you Stacy and staff.."
We responded:
"Steven, thank you for your wonderful feedback! I'm happy to know that you found our team helpful and professional. Our office is always ready to assist you whenever you need us. Let us know if there's anything else we can do for you!"
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Trudy Famula

October 1, 2025

5  out of  5
rating by Trudy Famula
"Lisa put a lot of Time and Effort into reviewing all of our Insurance Needs!! She helped us Save Money on our Insurance!! Very Grateful to Lisa and would recommend this State Farm Office!!!"
We responded:
"Thank you, Trudy! I'm happy to hear that Lisa was able to assist with your insurance needs and help you save money. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
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Leo Hefner

September 26, 2025

5  out of  5
rating by Leo Hefner
"Traded cars recently and Lisa at Stacy Jackson State Farm assisted in getting the new car added to the policy and emailed me a new insurance card. Excellent service."
We responded:
"Leo, thank you for sharing your experience! I'm happy to hear that Lisa was able to assist you with your policy and getting your insurance card sorted out. We appreciate your trust in us and are here for any future needs. Let us know if there's anything else we can do for you!"
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Anna Witges

August 15, 2025

5  out of  5
rating by Anna Witges
"Moved across the river and loved how easy Stacy made it to switch states but keep her as my agent. Same coverage, and bonus of cheaper rates. The app is a life saver!"
We responded:
"Thank you, Anna! I'm happy to hear that switching states was a smooth process for you and that you're enjoying the benefits of the app. It's great to know you're satisfied with the coverage and rates. If you ever need anything else, feel free to reach out!"
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Barb West

August 4, 2025

5  out of  5
rating by Barb West
"I absolutely love working with Lisa. She is friendly, and very knowledgeable. I highly recommend Stacking Jackson - State Farm Insurance in Waterloo, IL."
We responded:
"Thank you, Barb! I'm delighted to hear about your positive experience with Lisa. Her friendly and knowledgeable approach is something we truly value. We appreciate your recommendation and are here for any of your insurance needs. Thanks for choosing us!"
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patriot247

July 30, 2025

5  out of  5
rating by patriot247
"Lisa was a consummate professional. She was knowledgeable, direct, honest, and a pleasure to work with. Stacy is lucky to have her!"
We responded:
"Thank you! I'm happy to hear about your positive experience with Lisa. She truly is an asset to our team, and we're grateful to have her. If you need anything else, feel free to reach out!"
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Kevin B

July 28, 2025

5  out of  5
rating by Kevin B
"Recently switched to Stacy Jackson State Farm Insurance in Waterloo. Dealing with Lisa Russell was very easy. She is knowledgeable, helpful, and made the transition seamless. Stacy is also great as we had a prior life policy with her years ago. Thanks again Lisa and Stacy."
We responded:
"Thank you, Kevin! I'm happy to hear that Lisa made your transition smooth and that you found her assistance valuable. It's wonderful to have you back with us, and I'm glad Stacy could continue to provide the service you appreciate. If you need anything else, feel free to reach out!"
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Tim M

July 23, 2025

5  out of  5
rating by Tim M
"Lisa is great, very helpful. Always gets back to me.thank u Lisa"
We responded:
"Thank you for your review, Tim! I'm happy to hear that Lisa has been so helpful and responsive. We appreciate your feedback and are here for any of your insurance needs. Let us know if there's anything else we can do for you!"
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Tom “Tom”

July 21, 2025

5  out of  5
rating by Tom “Tom”
"Always respond to my inquiries. Very helpful in getting value for the insurance I require. Keeps me updated on my policies."
We responded:
"Thank you for your review, Tom! I'm happy to hear that you find our responses helpful and that you're getting the value you need from your insurance. Keeping you updated on your policies is important to us. Let us know if there's anything else we can assist you with!"
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Mike Norris

July 10, 2025

5  out of  5
rating by Mike Norris
"Very knowledgeable and friendly!!"
We responded:
"Thank you, Mike! I'm happy to know you found our team knowledgeable and friendly. We’re committed to providing excellent service. Let us know if there's anything else we can assist you with!"
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Verna Dunnigan

June 23, 2025

5  out of  5
rating by Verna Dunnigan
"Wonderful office with caring and knowledgable staff. I would encourage you to contact to see if your insurance meets your financial needs."
We responded:
"Thank you so much for your kind words, Verna! We’re thrilled to hear you felt supported by our caring and experienced team. It’s important to us that your coverage aligns with what you need, and we’re always here to help clarify any questions you may have. We appreciate your trust and look forward to continuing to assist you!"
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Carolyn Kish

June 19, 2025

5  out of  5
rating by Carolyn Kish
"Fast and professional. Great service."
We responded:
"Thank you, Carolyn! I'm happy to know you found our service fast and professional. Your satisfaction is important to us. Let us know if there's anything else we can assist you with!"
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Jackie Meadors

June 16, 2025

5  out of  5
rating by Jackie Meadors
"Stacy Jackson team is so helpful. I'm so grateful for everything they do. Just call and make an appointment, you won't regret it !!!"
We responded:
"Thank you, Jackie! I'm happy to hear that our team has been helpful to you. Your kind words mean a lot to us. If you ever need anything else, feel free to reach out!"
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Kade Mindrup

June 13, 2025

5  out of  5
rating by Kade Mindrup
"Super helpful and kind people! If I could give 10 stars, I would. Will definitely be recommending to all my friends and family."
We responded:
"Thank you, K Mindrup! I'm so happy to hear that you found our team helpful and kind. Your recommendation means a lot to us. If you ever need anything, feel free to reach out. Thanks for choosing us!"
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David Toeniskoetter

June 11, 2025

5  out of  5
rating by David Toeniskoetter
"Professional and friendly."
We responded:
"Thank you, David! I'm happy to hear that you found our service both professional and friendly. We’re committed to maintaining that level of service for you. Let us know if there's anything else we can assist you with!"
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Alison Gauch

June 3, 2025

5  out of  5
rating by Alison Gauch
"I recently switched to Stacy Jackson's office and couldn't be happier with the service. Lisa has been very responsive, friendly and knowledgeable."
We responded:
"Thank you for your review, Alison! I'm happy to hear that you're satisfied with the service from our office. Lisa is indeed a great asset to our team, and I'm glad she could assist you so well. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Dayly Specialz

May 31, 2025

5  out of  5
rating by Dayly Specialz
"My experience with agent Stacy Jackson has been nothing but a pleasure and they’re always so professional."
We responded:
"Thank you! I'm happy to hear that your experience with our office has been enjoyable and professional. We’re committed to maintaining that level of service. Let us know if there's anything else we can assist you with!"
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Dan Braun

May 30, 2025

5  out of  5
rating by Dan Braun
"Friendly, knowledgeable staff. Answered all my questions and set me up with a great policy."
We responded:
"Thank you, Dan! I'm happy to hear that our team was able to assist you effectively and provide a policy that suits your needs. We appreciate your feedback and look forward to continuing to serve you. Let us know if there's anything else we can do for you!"
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Ralph Dee Jo

May 30, 2025

5  out of  5
rating by Ralph Dee Jo
"Excited to leave a review for State Farm with Stacy Jackson in Waterloo. I have been insured at this facility well over 10 years. Stacy and Lisa are truly incredible to work with. I had to have a windshield replaced recently, had to have vehicle towed to dealership for mechanical problems and also hit a deer with extensive vehicle damage 17 months ago. No matter why I reach out to Stacy and Lisa, they are on top of it immediately and I know my issues are resolved before I even finish the phone conversation. Car insurance needs are a game changer when you need the coverage. I have true peace of mind knowing they put me first as an insured client for all my vehicle and home needs. Thank you so very much Stacy and Lisa."
We responded:
"Thank you, Ralph, for sharing your experience! I'm so happy to hear that we have been able to assist you promptly and effectively over the years. It's wonderful to know you feel secure with your insurance needs. If there's anything else we can do for you, please don't hesitate to reach out. We’re here to help!"
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Aynsley Batson

May 22, 2025

5  out of  5
rating by Aynsley Batson
"Friendly Staff. Straight to the point. Highly recommend."
We responded:
"Thank you, Aynsley, for your wonderful feedback! I'm glad to know that our team was friendly and direct in assisting you. We appreciate your recommendation and are here for any future insurance needs you may have!"